Erasing an online consumer complaint from your search results – Part 2 of Power to the Consumer

Posted on August 22, 2008 by Don Schindler

So here’s the secret.  You can’t.
You knew that was coming, didn’t you?  But there are ways to push the complaint farther away from your site and out of your search results.
The first thing I would do.  Go after that customer, face to face, and see if you can correct what happened.  Now some people would [...]

Filed under: Google, Siteless, Siteless Web Presence, Social Community, Web 2.0, blog, digital, do it yourself, flickr, marketing, new media, search engine, social media | Tagged: , , , , , , , , , , , , , | 3 Comments »

BlogIndiana and Blogging Basics – Yep, I’m an alternate

Posted on August 15, 2008 by Don Schindler

I was asked this week to help fill in a BlogINDIANA.
I guess they had a few speakers have conflicts and they hit up MediaSauce for some help.
We’re always happy to help.
Right now, I’m pretty sure I can bang my way through the discussion because that’s really what blogging is all about.  A discussion instead of [...]

Filed under: Web 2.0, blog, digital, do it yourself, mediasauce | Tagged: , , , , | Leave a Comment »

Power to the Consumer – dealing with Social Media and Public Complaints

Posted on August 5, 2008 by Don Schindler

So they got you…one of your customers had a bad experience and now they are online telling the world about it.
In fact, they are so upset that they started a website or blog up and are actively denouncing your company. You went out and did a Google search and they are popping up on [...]

Filed under: Google, Social Community, Web 2.0, blog, digital, do it yourself, forum, marketing, new media, search engine, social media | Tagged: , , , , , , , , , , , | Leave a Comment »