Power to the Consumer – dealing with Social Media and Public Complaints

So they got you…one of your customers had a bad experience and now they are online telling the world about it.
In fact, they are so upset that they started a website or blog up and are actively denouncing your company. You went out and did a Google search and they are popping up on [...]

What the heck is Princeton Premier or how Social Media can make or break your company’s internet presence?

So I got this email…
Don Schindler It is my pleasure to inform you that you are being considered for inclusion into the 2008-2009 Princeton Premier Business Leaders and Professionals Honors Edition section of the registry. The 2008-2009 edition of the registry will include biographies of the world’s most accomplished individuals. Recognition of [...]

Finding Consumer Insights in Social Media

So the kids and I went to check out Eagle Creek Reservoir Beach on Sunday afternoon.
I’m very proud of my oldest daughter. She has finally learned to swim (after this summer of swimming lessons). But she’s very particular about her nose. She has to have nose plugs on or she can’t go underwater. So be [...]

Inc Mag, Social Community, and Google

Here’s my two cents about Inc. Mag. And don’t get me wrong – I love the mag – but they are always a bit behind the times when it comes to new media and technology. I really miss Business 2.0 – I can’t believe they shut it down and replaced my 2.0 with [...]